I think preset API integrations, or something that simplifies the integration of that follows the “no programming required” theme of TARS would be huge for me personally. I agree that interjecting with a live agent defeats the purpose, and after designing a bot system that has handle 50,000 users in less than six months, there are ways to send users to representatives that can begin a convo through other means and on a more realistic time schedule with realistic resources. If too many people need a live rep at once, the system is self-defeating.
I wholeheartedly agree that features and a dashboard more geared to marketing would be great. But at the same time, this works against the casual users that come to TARS. These folks are really important too, so it makes the balance act difficult (at least I assume this to be the case).
Maybe a theme for marketers/professional bot builders specifically that comes with a specific plan option?