Yes, something like that.
Let’s say that someone used the bot a week ago to learn more about uploading photos on my site (since we have a lot of options in the works).
Now, I would love the bot to touch base, and make sure they are comfortable with the process, and ask if they have any questions.
Another option: A bot get triggered by code (mine or yours) when a person has done X number of things over Y period of time. In my case, at least 20 messages over 3 days, for example.
The bot will then touch base with the user to get feedback on the “match.”
After 2 weeks, the bot touches base again, to see if the feedback has changed.
It’s a good way to track questions and behavior over time.