Bot no longer auto opens and starts talking

The bot used to open up and automatically write it’s first gambit after 30 or 60 seconds or something like that, but it doesn’t anymore. What’s happened? How do i troubleshoot and fix it?

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Hi @ksjdf,

The Bot does that once for a user, and it stops doing it for some time for that user, otherwise it will become very annoying as that user visits any other page on the site or refreshes the page. You can test if the auto-open is working by opening your site in incognito window in chrome.