Feature request: track chatbot page


#1

Hey guys I’ve asked about this before but wanted to check if it is happening or even on the road-map… I’d like to track the page that a client was on when they interacted with the chat bot.

Example: I have the same chat-bot on 20 pages. I get completed conversations emailed to me but I have no idea what page the person was on when they completed the conversation - this is very important information.


#2

Hey @michty6,

Yes indeed. This is an important piece of information for analysis.
You can see the same info when you export the Data as CSV, there are 2 extra columns in the Excel with Page URL and Referrer URL info.

Referrer URL is what you are looking for, in case of Bot widgets.

We are actually working on a way to show this info in the Data View section as well, without overwhelming the users with too much information


#3

Is there any way to get this for completed conversations? Just now I get the IP address and even device but not this info.

Having to manually go in and download the data is not a viable solution.


#4

Hey @michty6,

You mean you want to see this Page Visit URL and Referrer URL info in the Data View Section itself, instead of having to download the CSV?

Yes, I agree. This is key piece of info for each conversation, just that with this it will become too much data and too cluttered. We have to figure out a way to show this without much clutter.