Hey everyone!
I spoke with Michael a couple of weeks back. He runs StyleDiem, a sneaker customisation company in the US and has been actively using Tars bots to take custom sneaker requests from his site visitors for the last 4-5 months now. They make really cool sneakers btw, you should check them out http://stylediem.com/
Over this call, we discussed about why he has been using the bots, how his users are reacting to it and what he looks forward to. I have put together our discussion on the blog - https://blog.hellotars.com/stylediem-chatbot-case-study-7487f367648e
He is seeing a 25% jump in conversion rate with the bot which is pretty awesome!
And here is Michael with some custom sneakers! Ain’t they cool? I definitely want to have one 
