Personalization Has Stopped Working

Hi guys,

I have a bot that I deployed last year where the first gambit asked for their name so I could personalize the following gambits.

This worked great and I used the code {{ursp.gid_1}} to add their name in the subsequent gambits (and it still works fine).

Making a new bot recently with the same sequence and using the same snippet, it refuses to work. Have I found a bug?


1 Like

Hi @barryrodgers,

Looks like you have refered to a gambit name, which does not exist.
Let me know the Bot link, and I can take a look.

If you prefer, you can ping me on the live chat as well, for resolution.