Hello fellow bot makers, my first post here so I’ll try and be brief…
I am currently running Drift on my companies website, and the cost is, in a word, ridiculous. As a small startup, it’s really hard for us to justify, but the alternatives are slim when you look to compare apples with apples.
So I decided to try and build the flows I had already built in drift, starting with my ‘Get More Sales Meetings’ bot. I found I could match almost every part of the Driftbot in Tars, save for one last thing (and likely this is a discussion topic or feature request elsewhere, so please excuse my newness!)…that is the handover to a live human being.
I’d like to know if anyone has worked out how to do this in a reasonably clean fashion? Ideally, I’d like to be able to handover to a human in a live chat - we use Help Scout and are about to run the beta of their live chat, so that would be ideal, but any platform or ideas to point me in the right direction would be marvellous.
Lastly, it’d be nice to office hours the bot, so then even if I could not do a handover, I could just run the bot when the office is closed. Trying not to make this a feature request topic, but couldn’t help myself there