The thought came to me that if you could choose which email address you want an auto-redirect gambit to send the report to, you could customize the bots to email leads to different sales people. Or in the case of CAMI (a large online question submission system for government), there wouldn’t need to be a bot handoff, rather it would collect the information all on the one bot, and when the user reached the end, it would send the report to the service representative or desk that could answer their questions (over 20 different desks).
Maybe if activated, you simply display a field in the gambit where you type a custom email. Leaving it blank defaults to the main email set. This would eliminate about 20 bots from the state system and be a seamless experience for users.
For me, it seems like the use case is plentiful and dynamic for bigger businesses and organizations. This came from the idea on the community where I asked if the TARS team could disable an auto-redirect from triggering an email report all together (which has less use case than a smart notification system, but still handy for certain applications).
Having the ability to send email reports to specific emails based on the path of conversation would be great for for sales/conversion bots for example. Say there are 5 employees that cover different aspects of the business that could be notified directly of a lead pertaining to them. I think this could be a major feature that really sells the service as a conversion tool for big companies and government.
I’d love to hear what other people think on this subject. I think if it was a feature that could be toggled like API integration and data iterations it would fit right in. How do you think this could benefit your bots?